FAQ
What is PRINTS of WALES?
PoW is a small business run by husband and wife Dani and David Art Wales selling art & apparel featuring work from David’s 40 years of art-making.
Where are your products made?
We work with different partners in Australia and overseas depending on where we can get the best result for each design.
How long will my order take to arrive?
1-3 weeks. Because we use different printing partners for different designs, production and shipping times can vary. We appreciate your patience.
Why don’t all t-shirts come in the same colours?
Different t-shirt manufacturers offer different colours, cuts and sizes. Rather than restrict ourselves to one standard range, we work with multiple suppliers to give you more choice.
Are your products made to order?
Yes, most of our products are made especially for you after you place your order. This means we don’t need to keep large quantities of unsold stock, helping us avoid unnecessary waste.
Will everything in my order arrive together?
Not necessarily. If you order several items, they may be produced by different printing partners and shipped separately. Don’t worry if one item arrives before another. The rest will be on its way.
How do I choose the right size?
Please check the size guide provided on each product before ordering. Different t-shirt styles can have different fits, so we recommend checking the measurements rather than assuming every shirt will fit the same way.
How should I wash my t-shirt?
To keep your t-shirt looking its best:
Wash inside out in cold water.
Use a gentle cycle with similar colours.
Avoid bleach.
Air dry whenever possible.
Don’t iron directly over the printed design.
Can I change or cancel my order?
Because our products are printed to order, production may begin shortly after your purchase. If you’ve made a mistake or need to change something, contact us as soon as possible. We’ll do our best to help, although changes may not be possible once printing has started.
What if my order arrives damaged or incorrect?
We want you to be happy with your purchase. If your item arrives damaged, defective or different from what you ordered, please contact us with your order number and photographs of the problem. We’ll work with you to put things right, in accordance with your rights under Australian Consumer Law.
Can I return or exchange a product?
Because our products are generally printed to order, we don’t ordinarily offer returns or exchanges simply because you’ve changed your mind or chosen the wrong size. Please check the product description and sizing information before ordering. Full refund policy here.
Of course, if something is faulty, damaged or not as described, your rights under Australian Consumer Law still apply.
Are the colours exactly as they appear on screen?
We do our best to represent our products accurately, but colours may vary slightly depending on your screen settings, the fabric and the printing process. Small variations are part of producing physical objects rather than pixels.
Do you ship internationally?
We currently ship to Australia and the US. If you’d like to order something from us but live somewhere else, let us know.
How can I contact you?
Email info@davidartwales.com. We’re a small independent business so if you don’t hear from us straight away feel free to follow up with a nudge!